Terms & Conditions
Shampoozone.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Shampoozone.com, you accept these conditions. Please read them carefully. It spells out what you can expect from us and what we expect from you. By accessing any areas of Shampoozone.com, users (“Users”) agree to be legally bound and to abide by the terms set forth below.
All Shampoozone.com related content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Shampoozone.com or its content suppliers and protected by international copyright laws. The compilation of all Shampoozone.com related content on this site is the exclusive property of Shampoozone.com and protected by international copyright laws. All software used on this site is the property of Shampoozone.com or its software suppliers and protected by international copyright laws.
Shampoozone.com and other related marks indicated on our site are trademarks of Shampoozone.com or its subsidiaries, and other Shampoozone.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Shampoozone.com or its subsidiaries. Shampoozone.com’s trademarks and trade dress may not be used in connection with any product or service that is not Shampoozone.com’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Shampoozone.com.
Any other trademarks, company names, product names, and/or logos set forth in this website, including those of or related to any products, are the property of their respective owners . Shampoozone.com does not claim to own any of these trademarks and Shampoozone.com is not related to, endorsed by, or in any other way connected or associated with these companies.
Disclaimers and Limitation of Liability
Expressly agrees that use of Shampoozone.com is at User’s sole risk. Neither Shampoozone.com, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, “Providers”), or the like, warrant that Shampoozone.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Shampoozone.com, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through Shampoozone.com. This site is provided by Shampoozone.com on an as “as is” and “as available” basis. Shampoozone.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Shampoozone.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Shampoozone.com will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. No oral advice or written information given by Shampoozone.com nor its affiliates, nor any of their officers, directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall user rely on any such information or advice.
Shampoozone.com reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.
Shampoozone.com and its affiliates attempt to be as accurate as possible. However, Shampoozone.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Shampoozone.com itself is not as described, your sole remedy is to return it in unused condition.
Shampoozone.com accepts those major credit cards, which are expressly indicated on the product ordering pages. These are the accepted payment options, unless the Purchaser has requested (and had approved) a wholesale account with the Seller. Your “credit card” will not be charged until the order has been accepted by Shampoozone.com, the order has been processed and the “Products” listed in your order are ready to be shipped.
Shampoozone.com will charge a flat rate of $6.20 for all ground shipping within the continental United States (contiguous 48 states) if your order is less than $99.00 (DOES NOT INCLUDE SALON EQUIPMENT), $98.99 does not qualify for Free Shipping.
Delivery of Goods
Shampoozone.com uses well known “Commercial Carriers” including, United States Postal Service (USPS), United Parcel Service (UPS), Federal Express, DHL, etc. to deliver your order. Courier’s proof of delivery to shipping address provided by you during the “checkout process” which constitutes an important part of the order will confirm delivery of the products ordered. Once shown by Courier to be delivered to the shipping address you provided the product is no longer considered owned or the responsibility of Shampoozone.com. Courier confirmation (whether a tracking number is provided or not) will serve as proof of delivery of the order by Shampoozone.com.
In the event, delivery of the order requires a signature of acceptance by the purchaser, authorization is hereby given to the Commercial Carrier to accept signature from any known representative, worker or any person acting as agent of the purchaser and is located at the same address provided on the order.
Shampoozone.com liability for delivery stops at the point of “delivery confirmation” by the Commercial Courier.
WE ARE NOT RESPONSIBLE FOR ANY PARCELS LOST AFTER DELIVERY HAS BEEN CONFIRMED.
Important Legalese: All international orders are subject to local fees, taxes, duties and customs. Shampoozone.com does not cover these additional charges, and the charges can be significant, so check with your local Customs office before you order.
Taxes and Duties
We regularly ship to customers in over 200 countries worldwide. The majority of countries, particularly U.S.A., Australia, New Zealand do not charge customs duty on small packages dispatched by air post. Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.
To find out where your package is, sign in here, go to “My Account” and review your Order History. If your order says “In Progress”, we’re packing it up. If it says “Shipped”, we’ve handed it off to a shipping carrier and you can view any available tracking information on the shipper’s site. We’ll send that info to you in an email too.
If you do not have an account with us, tracking information will be provided in your shipping confirmation email.
Returns and Cancellations
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour.
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you’re not 100% satisfied in any way with an item you’ve received, please let us know using emailing us within 2 calendar days of receipt. Except when delivery occurs on a Friday or legal Federal Holiday then notification should be on the next available business day. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error. Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.
Please email to [email protected] providing us with the order number and a brief description of the problem. Please provide a day time phone number and an active email address where a customer service representative can contact you with a return merchandise authorization (RMA) number and the RMA Shipping Form. Complete this form and enclose it with your returned goods.Please note that the whole package has to be returned to us for inspection. Include the RMA number (authorization) when completing the RMA Shipping form. Returns are processed within 72 hours of receipt.
RMA Form download
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.
If your shipment is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order:
1. E-mail [email protected] and let them know what happened; don’t forget to include your order number and contact information.
2. Within 24 hours of receipt, please call your shipping carrier to obtain a Damage Inspection report. For further instructions, review the information from UPS or USPS.
3. Request that your shipping carrier return the order to Shampoozone.com at the address listed on the package. Please do NOT return the order yourself. This may delay your transaction
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Shampoozone.com is not responsible for the operation of or content located on or through any such site.
This site is created and controlled by Shampoozone.com in the State of New York, USA. As such, the laws of the State of New York will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.